Opening of Woolworths supermarket at the wheel of Rose Bay

Coles offers same-day home delivery, 90-minute order pick-up, and recently announced drone delivery for orders over 250 grocery items. Customers can also use the Coles app to create a shopping list and use it to map their trip to the supermarket aisle by aisle.

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“We want to help our customers shop more easily anytime, anywhere, anyhow, and we’ve seen significant growth in demand for groceries online,” a spokeswoman said. Colles.

Other forms of low-contact and contactless shopping have been developed overseas, although Bowden said the technology was also seen to extract more personal data from shoppers.

“Exit technology as we have seen with US grocery stores Whole Foods and Amazon One technology as well as Aldi in London has shown consumers a whole new experience of contactless shopping abroad through the use biometrics, cameras and sensor technology,” she mentioned.

Gary Mortimer, a professor at the Queensland University of Technology Business School, said he did not envision the closure of brick and mortar supermarkets, but “certainly a repurposing of those assets” such as dark stores or shopping malls. micro-achievement.

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Mortimer said products such as toilet paper, pet food and cereal could eventually be automated orders.

“The only reason you would shop in-store would be to access fresh categories, like meat, dairy, fruit, veg or seafood,” he said. “These reimagined supermarkets would also offer convenient ready-to-eat meal options and ‘Grab n Go’ products.”

Mortimer said online shopping is about speed of delivery rather than the cheapest products.

“When we buy groceries, we often want to eat them the same evening. Click n Collect facilitates those needs for immediacy,” he said.

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Woolworths plans to operate the supermarket ‘straight to start’ for up to five years before redeveloping the former petrol station site into a small to medium sized supermarket and prime accommodation.

Woolworths chief executive Tamara Manasserian said customers were increasingly using online delivery and contactless pick-up services.

“Customers love the convenience and time saving it provides,” she said. “Instead of doing a big in-store store, customers can buy online and shop when it’s convenient for them.”

Woolworths’ Scan & Go technology, meanwhile, allows shoppers at 49 stores to scan products on their smartphones as they shop and pay in the app. Last week, Woolworths launched QR code payments through the company’s Everyday Rewards app.

KPMG partner Lisa Bora said the pandemic had prompted supermarkets to invest in online shopping and home delivery, but said grocery stores were not about to close.

“All food retailers have evolved their offerings to include new, smaller, convenience-based offerings — metro stores — and high-end stores designed to feature high-end food offerings,” she said. . “Supermarkets have also built dark ‘small local’ stores to allow for faster home delivery options.”

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